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jamie.smith@digitalmuse.com.au 
 
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 summary   Web Designer/Developer for Internet and New Media
I am a highly driven designer who enjoys developing effective and attractive user interface elements and structures. I have a proven record of being able to work independently on small scale projects or within team environments and collaborative projects. I enjoy continually evolving and redeveloping my skills with the latest media development tools and have a wide ranging interest in all forms computing including Illustration, Animation, 3D, Scripting Languages and Database design.

 work history

2006- 2007   Marketing and Online Services Manager
Global Dial, Perth, WA
Formed a new role within Global Dial with the goal to promote and
provide increased services to Global Dial customers. This encompassed
many facets including maintaining relationships with clients and suppliers
including The Department of Minerals and Energy of Western Australia,
and Netcomm Australia.
- Oversaw the rollout of new products including implementation
and support workflows.
- Created Online customer tools including
     • customer support information
     • online signup and account management tools
- Created Campaigns including direct mail, Email, competitions
and promotions
- Controlled the monthly Bill run cycles, and implemented
processes to merge Data, Voice and Mobile billing into a single
service.
- Created new products lines and created and data plans and
pricing.

2004 - 2006   Technical Support Officer
Global Dial, Perth, WA
Worked for the Global Dial Networking Department to provide support to
both residential and business customers. During this time I also created
several web based management tools to better track customer faults
(both as reported and to find effected customers to proactively advise
them of network status.)
- Handled incoming support requests and followed from lodgement
to resolution.
- Setup customer accounts
Configured routers and network equipment

2004   Call Centre Consultant
Julia Ross,Perth, WA
- Placed with Telstra Service Advantage.
- Worked with Residential Faults, as a Front Line to customer enquiries.
- Determined customers requirements based on their equipment set-up.
- Create and adjust customers phone settings

2001 - 2003   Freelance Web Developer & Graphic Designer
Perth, WA
During this time I supplemented my ongoing education with real world experience by developing a range of products on a freelance basis. I have produced materials ranging from business cards and CD cover art thorough to database driven web sites and multimedia CD-ROM's.
Clients include :
  • Edith Cowan University (Graduate School)                                                    Website : http://www.ecu.edu.au/GraduateSchool/                            CD-ROM : Endnote for Beginners                                                             CD-ROM : SPSS for Beginners
  • LOTE Teaching Aids                                                                              Website : www.loteteach.com.au
  • Knobel Executive Coaching                                                                         Website : www.knobel-executive-coaching.com.au
  • Wave Engineering                                                                                       Website : www.waveeng.com.au
    		•

    2002   Skyplan Processing Officer
    - CSBP Ferterlizer, Kwinanna, WA
    - Used ArcView 3.14 GIS software to create Digital Farm Maps. For use in
      Biomass and Header analysis.

    1998 - 2000   Stores Manager
    LOTE Teaching Aids, Perth, WA
    - Printing and packing of goods.
    - Developed a network system allowing an increase in productivity.
    - Increase in productivity and expandability of the systems and processes

    1997 - 1998 summer   Visual Merchandiser
    Harris Scarff LTD, Bunbury, WA
    - Assisted with the creation and placement of merchandising equipment over the festive season.

     
     education

    1999-2003   B.Sc. Interactive Multimedia Technologies
    Edith Cowan University, Perth, WA

    1997   Certificate - Art and Design
    Southwest Regional College of TAFE, Bunbury, WA

    1996   Completed High school to TEE level
    Collie Senior High School, WA

     skills
    Communications Design, Corporate Identification, Web Site Design & Programming, Audio Production, CD ROM Design & Authoring.
     software    
    Comfortable working in both Windows and Macintosh environments, in a wide range of software including:
  • Adobe PhotoShop 6
  • Adobe Illustrator 9
  • Adobe Premier 5
  • Adobe Acrobat 4


  • MS Office
    		•
  • Macromedia Dreamweaver 4
  • Macromedia Director
  • 3D Studio Max 3.1
  • Maya 4
  • Strata Studio
  • ArcView

    •  programming    
    Scripting Languages :
  • HTML
  • ASP
  • PHP
  • Java Script
  • Lingo

    		• Programming Languages :
  • ADA
  • Java (basic knowledge)
  • Visual Basic
    		•


    © Jamie Smith.